PRIVACY POLICY

This is the privacy notice of Pro Renovations Bromley Lofts. In this document, “we”, “our”, or “us” refer to Pro Renovations Bromley Lofts.

Introduction

  1. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
  2. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
  3. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
  4. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
  5. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
  6. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at knowyourprivacyrights.org
  7. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

1.  Information we process because we have a contractual obligation with you

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

  • verify your identity for security purposes
  • sell products to you
  • provide you with our services
  • provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2. Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us here . However, if you do so, you may not be able to use our website or our services further.

3. Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:

  • whether the same objective could be achieved through other means
  • whether processing (or not processing) might cause you harm
  • whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

  • record-keeping for the proper and necessary administration of our business
  • responding to unsolicited communication from you to which we believe you would expect a response
  • protecting and asserting the legal rights of any party
  • insuring against or obtaining professional advice that is required to manage business risk
  • protecting your interests where we believe we have a duty to do so

4. Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Specific uses of information you provide to us

5. Complaints regarding content on our website

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

6. Information relating to your method of payment

Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.

At the point of payment, you are transferred to a secure page on the website of PayPal or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.

7. Sending a message to our support team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

We do not keep any personally identifiable information associated with your message, such as your name or email address.

8. Complaining

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

9. Affiliate and business partner information

This is information given to us by you in your capacity as an affiliate of us or as a business partner.

It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.

The information is not used for any other purpose.

We undertake to preserve the confidentiality of the information and of the terms of our relationship.

We expect any affiliate or partner to agree to reciprocate this policy.

Use of information we collect through automated systems when you visit our website

10. Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

We use cookies in the following ways:

  • to track how you use our website
  • to record whether you have seen specific messages we display on our website
  • to keep you signed in our site
  • to record your answers to surveys and questionnaires on our site while you complete them
  • to record the conversation thread during a live chat with our support team

We provide more information about the cookies we use in our cookie policy.

11. Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.                    

12. Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

Disclosure and sharing of your information

13. Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

14. Third party advertising on our website

Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.

They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.

We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

15. Data may be processed outside the European Union

Our websites are hosted in United Kingdom

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly data obtained within the UK or any other country could be processed outside the European Union.

For example, some of the software our website uses may have been developed in the United States of America or in Australia.

Access to your own information

16. Access to your personal information

  • At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.
  • To obtain a copy of any information that is not provided on our website you may send us a request via our contact page.
  • After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

17. Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us here.

This may limit the service we can provide to you.

18. Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

19. Use of site by children

  • We do not sell products or provide services for purchase by children, nor do we market to children.
  • If you are under 18, you may use our website only with consent from a parent or guardian
  • We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.

20. Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

21. How you can complain

  • If you are not happy with our privacy policy or if have any complaint then you should tell us by email by using our contact us page.
  • If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
  • If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/

22. Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

  • to provide you with the services you have requested;
  • to comply with other law, including for the period demanded by our tax authorities;
  • to support a claim or defence in court.

23. Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

24. Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us here.

Pro Renovations Bromley

Loft Conversions, Property Renovations & Refurbishments

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GOOGLE REVIEWS
Pro Renovations Bromley Lofts
5.0
Based on 29 reviews
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Marc Fogden
Marc Fogden
20:54 01 Nov 21
My loft extension is fantastic. Right from the initial visit when I explained what I wanted and why, Steve listened and... found a way to make it happen. I found the team at Pro Renovations Bromley Lofts, friendly, reliable, always on time and they had no issues adapting if I wanted to change something. The guys worked efficiently, looked and acted pofessional in their Pro Renovations work gear and kept any mess to a minimum and always tidied up after themselves before leaving. The standard of the work is excellent and as they controlled the project from start to finish, I didn't have to worry about organising design drawings, planning permission, building regulations or inspection/ sign off paperwork, they sorted it all and kept me updated throughout the process and most importantly kept to the initial budget. I'm really happy with my new loft space, it is exactly how I wanted it to be. I would like to thank Steve and the Team for doing such a great job! I would highly recommend Pro Renovations Bromley Lofts if you are looking to convert your loft or extend an existing space.read more
Lucy Blown
Lucy Blown
18:00 29 Oct 21
We are really pleased with how Steve and the team transformed our loft into a wonderful double bedroom and family... bathroom. Steve was there to answer any questions throughout the project and always very approachable. The work is high quality and we would highly recommend Pro Renovations. Many thanks to Steve and team!read more
Antoni Kujawa
Antoni Kujawa
19:57 27 Jul 21
Steve and his whole team are absolute dynamite. Always happy to listen, clean, tidy, minimal disruption, happy to make... a few changes here and there as build progressed, they have endless patience. They looked out for us while our neighbours builders did a few questionable things, always making sure we were happy and looked after. Whole process was excellent, big shout outs to Dan and Mike (heroes in hour of need when we where hit with a storm), Mike the plasterer, Mike the plumber, John the roofer and James who helped us paint when we were in a real bind. Outstanding quality and professionals through and through. We will be coming back for when we need any work doing and will be recommending pro renovations to anyone and everyone who needs work doing. Really nice guys you can also have a chat with. Thanks for all your hard work chaps, we love our new loft. Thanks, Antoni and Aliceread more
Stacy Hyde
Stacy Hyde
15:11 05 Jul 21
We would like to say a huge thank you to Steve and team for our kitchen extension. Pro Renovations are professional,... reliable and a very nice team to have around your house. The work was completed to a very high standard and I would recommend the team very highly. Steve goes above and beyond to make sure everything is done well and he is always on hand to discuss next steps, help with decision making and make everything runs smoothly. Thanks again Steve, we are absolutely delighted with our lovely new kitchen and extension. Stacy and Steve, Bromleyread more
Irene Baumgartl
Irene Baumgartl
08:07 14 Apr 21
Steve did the loft conversion for us. Him and his whole team are very professional, polite and hard working. When he... says he'll do something for you, he'll do it! He's a man of his word and we couldn't be happier with the job.read more
Rebecca Bonneydoyle
Rebecca Bonneydoyle
12:58 22 Mar 21
Pro Renovations Bromley Lofts have completely exceeded our expectations and created a fantastic space for our growing... family. Every member of the team are hard workers whilst also being polite, thoughtful and diligent. Steve has managed the schedule of works impeccably, we’ve had a seamless transition between different trades with everyone knowing what they are working on. Steve himself is like a swan, he remembers every detail of your build, but you know that under the surface he is paddling away, making sure that every aspect happens as efficiently and effectively as possible. He’s also amazing at staying in touch and being attentive when he’s speaking with you, you would think you’re his only clients. I can 100% Pro Renovations Bromley Lofts, in fact we already have, one of our friends is beginning a loft extension with the team soon.read more
Miriam Cerberi
Miriam Cerberi
13:33 25 Feb 21
Having a loft conversion doesn't have to be stressful, providing the right company is used to do the job. Steve's,... certainly is that. They did our loft conversion and what a fantastic job they have done, we couldn't be happier. All of the teams were fantastic, did a stellar job, from start to finish, and always cleaned up and tidied up before leaving. Steve is professional, very quick to respond, always kept us updated on the next steps and is proud of his work. He does want to make sure his customers are happy and certainly works towards that. Also, there were no hidden costs with his quote. Very satisfied customers here.read more
Philip Brittain
Philip Brittain
10:29 25 Jan 21
We chose Pro Renovations after getting 3 of 4 other quotes. What impressed us was Steve’s enthusiasm and willingness to... work with our ideas for how we wanted out loft conversion. His quote was also competitive and turned out to be accurate. Steve’s communication has been really excellent throughout the whole project, and that has been a major bonus, as having building work done can be very stressful. For the first part of the project, where we had our ceilings lowered so there would be more headspace in the loft, we decided to move out for 6 weeks. Steve and his team worked hard to ensure that we could move back in on time. The project is now in its final stages and we’re really pleased with the way it’s turned out, although we only had a small loft to convert, the new bedroom looks fantastic and has good size fitted wardrobes and an en-suite bathroom. Finally, a word has to go out to all of Steve’s team, who to a man are thoroughly polite, professional and skilled in what they do. To run a business as successful as Steve’s clearly is, he needs to have built a team round him who are all first-class in their own areas, and this is definitely the case with Pro Renovations.read more
Dave Searle
Dave Searle
12:26 16 Jan 21
Pro Renovations Bromley were contracted to build our loft conversion and we are delighted with the finished product.... Steve and his team delivered it to a very high standard during what was a difficult year for all; the new master bedroom and ensuite looks incredible and has massively transformed our house, we absolutely love it. Steve was great to work with, making himself available at all times during the build to ensure everything went smoothly. He’s an honest and wholesome builder who just wants to do a good job, enjoys what he does and cares about the customer. Whenever a problem cropped up or the plans changed slightly along the way, Steve pragmatism and lateral thinking ensured things were dealt with quickly and efficiently. What makes Pro Renovations a decent company to work with is the team that underpins it. All the guys were very friendly, tidy and always on time, which made things easier for us whilst working from home during the build. We’d like to relay a special thanks to: Mike and Sean, who were the first on site to get the initial structure up. These chaps were a pleasure to have in our home and came out at unsociable hours to ensure we had no leaks during a period of heavy rain. John the roofer, who did an incredible job on the new roof. Visually, the loft looks very impressive from the outside, it’s almost embarrassing how good it looks compared to others in our street. Mike the plasterer, who ensured a high finish throughout the house and Mike the plumber, who did a great job on our ensuite! We would highly recommend Pro Renovations Bromley.read more
Catherine Harris
Catherine Harris
10:48 07 Jan 21
Me and Partner were absolutely delighted with our loft conversion Steve and his team were so easy to work with at all... times. any problems encountered he would talk through with us and made sure we were happy at all times. His team were very tidy, cleaning up at the end of every working day, they were extremely polite and understanding due to the current climate. one of the main things that attracted us to Steve was that the whole of his team worked under one name so any problems we didn't have to chase separate people like past experiences we just went straight to Steve, we also didnt pay a penny more than the quoted price which is amazing. we would highly recommendread more
Jo Slevin
Jo Slevin
14:14 29 Nov 20
Steve and his team have done a fantastic job in our loft extension, transforming it into a wonderful master bedroom... with ensuite. Steve has been quick to respond to any queries we have had and ensured, even where plans have changed slightly, the whole build has not cost more than our original quote. He is a perfectionist with immense pride in his work and therefore ensures that the job you get is of the highest quality. The whole team have been amazing, incredibly accommodating (especially as we had a baby right in the middle of the conversion!) and have always left the house clean and tidy at the end of the day. We will actually be sad to see them all go!read more
Sarah Stark
Sarah Stark
13:04 08 Nov 20
Steve and his team did a wonderful job on our loft extension. It looks fantastic and has transformed our house. Steve... has a great positive energy and is quick to respond to any problems or questions we might have. The whole team were polite and friendly and on the whole clean and tidy. Special mention goes to Mike and Shawn, who came out late at night and in the middle of a storm to sort a leak in a tarpaulin, averting what could have been a much bigger issue! So pleased with the result. Thank you Steve and team, have already recommended you to a friend!read more
david hobby
david hobby
06:02 25 Sep 20
Excellent Job! - Steve and his team have just finished converting our loft to create 2 bedrooms and bathroom...Our job... started before the covid-19 lockdown so has taken a little longer than expected (for obvious reasons!) but Steve has managed everything really well and was in constant contact and since lockdown measures have eased the guys have done a great job getting everything back on track and finished in a very professional manner. Steve has a very good team of different trades and they are all very professional, considerate and all finishes are to high standard. I would highly recommend them.read more
Lucy Wilcox
Lucy Wilcox
08:30 25 Jun 20
Steve and his team are brilliant. They completely renovated our house and built a stunning loft room and en-suite. His... work is of the highest quality and he goes that extra mile to make things perfect. He’s easy to work with and all of his team are highly skilled craftsmen. He’s very transparent and the build didn’t cost a penny more than he quoted. I highly recommend them.read more
Andrew Goodwin
Andrew Goodwin
09:36 09 Apr 20
Pro Renovations where unknown to us before we decided to go ahead with our loft extension but we are so glad that we... did. We found Steve to be engaging from the moment we met, allowing us time to fully understand how his company works and to also compare other firms. Their commitment to using quality team members (Mike and Shaun get a special mention) and materials, ensuring the highest quality finish is without fault. Any issues were quickly resolved, even extending to coming out on a Sunday evening to repair a small leak when we had tarpaulin covering the roof during Storm Dennis! The team make sure that you are fully updated during the project, being polite and showing complete respect, vital for us as we have two children to consider. Will absolutely look to use Pro Renovations in the future!read more
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